Shipping Policy

VERIFICATION

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try to communicate with you via email or phone to find a better solution.

PROCESSING

Orders will take up to 1 business day to process before shipping out.

The U.S. area is expected to be delivered within 3-6 business days

Orders are not shipped or delivered on weekends or holidays.

Multiple Items

We try to ensure that all your items arrive at the same time. Sometimes our products are not always sent together, because depending on the product, different shipping methods can be used. After each item is sent out, you will receive an email notification email.

SHIPPING FEES

*Free Business Days Shipping for all orders

SHIPMENT CONFIRMATION & DELIVERY

You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 1 business day.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please open the package to check if there is any damage

If there is any damage, note it on POD (Proof of Delivery) and take photos as evidence.

If the damage is severe or the goods are totally broken, please refuse the delivery and take photos to protect your rights.

**Please note that if you do not mark any damage on the POD, we cannot confirm that the damage was caused before you received the goods, therefore we cannot replace the goods for you.

HOW TO TRACK THE ORDER

You can track orders during processing and after leaving our warehouse
Processing: You can check the status on the "My Orders" page of your account.
Sent: After your order has been sent, you will receive our email. In this email, there is tracking information for your package and the page where you can track your order. Tracking information is also provided on the "My Account" page.

Local Pickup

We provide Warehouse Pickup service for large products such as refrigerators, freezers, under counters, gas equipment, etc. You can choose "Free Shipping" or "Local Pickup" options on the checkout page. Once we received your local pickup order, your item will be ready in 1 business day. Please bring your order confirmation email when you arrive at our warehouse.

Warehouse Pickup Address: 
California Warehouse: 22600 Bonita St, Carson, CA 90745
New Jersy Warehouse: 35 E Park Dr, Westampton, NJ, 08060

AVAILABLE SHIPPING AREA TABLE

we only ship to the United States (exclude Hawaii, Alaska & Puerto Rico)

Questions about the Shipping Policy should be sent to us at service@kichking.com, we will reply within 1 business day.